Implementation Services Overview
With almost 20 years experience in the customer relationship management software industry, Interactive Software Limited recognises that choosing the software is only the first step to successful customer relationship management. Without an experienced and professional project team to help deliver and support the software implementation process your desired benefits and objectives may not be achieved. Interactive Software Limited’s experienced project team consists of Project Managers, Business Analysts, Systems Analysts, System Configurators, Trainers, Testers and Developers and uses its tried and tested implementation methodology (AIM) which is firmly based on PRINCE2 principles to design and deliver systems that are tailored to your individual business requirements. In addition, Interactive Software Limited’s project services are designed to encourage knowledge transfer empowering your project team to take greater system ownership.
Achiever Implementation Methodology
Interactive Software Limited takes a joint partnership approach to each implementation to facilitate successful system delivery and post go-live business benefits. The implementation process is split into 4 stages with key deliverables and end of stage assessments being completed to ensure the project remains on track in terms of budget, scope and agreed timescales.
Post Go-Live Support
The Interactive Software Limited Help Desk is an essential service for customers to ensure appropriate guidance and back up is available post go-live should product support be required. The Help Desk is manned by a team of personnel experienced in the Achiever portfolio of solutions and trained on individual customer configurations. Read more about the Interactive Software Limited Help Desk.