Professional Services and Implementation Methodology

RequirementsGatheringInteractive Software Limited’s solution implementation methodology has been designed to minimise project risks whilst guiding the client through the steps in the process to maximise the benefits to the organisation.

Right from the beginning of the process Interactive Software Limited ensures that both parties are clear on their roles and responsibilities, together with an understanding of what items are on the critical path of the project to make certain that delivery is within agreed timescales.

A customer project team made up of stakeholders, key users and IT support is required, together with a designated project manager. Interactive Software Limited’s experienced project team comprises project managers, business analysts, system analysts, system configurators, developers, testers, trainers, help desk staff and account managers.

Interactive Software Limited’s Prince2 accredited practitioners ensure risks are identified, appropriately actioned and continuously monitored to reduce any potential impact and facilitate a smooth implementation.

The company’s methodology encourages user buy-in making sure that the solution that has been conceptualised actually has real value to the every day operational users as well as their managers who are looking to make decisions based on the information that has been entered.

Interactive Software Limited typically adopts a train the trainer approach and designated customer trainers need to have the ability to carry out knowledge transfer effectively and be in a position to provide on-going internal support as to cover staff churn and the education of temporary staff.