Achiever Service Delivery Management System
Achiever Service Delivery and Resource Management solutions help you review and improve resource utilisation whilst ensuring your customers receive a consistent and tailored service. Achiever Service Delivery Management solutions assist you in effectively managing and planning your projects and resources by matching individuals to jobs based on skills and experience. Its drag and drop group scheduler enables you to view multiple individuals’ calendars at a glance whilst its comprehensive activity management functionality allows you to associate documentation and expenses to all activities being carried out.
Sophisticated project and bid management functionality enables you to co-ordinate contracts and bids and to quickly create schedules of work on contract award. Integrated campaign and marketing functionality coupled with comprehensive contact and account strategy features empowers your team by providing a complete view of each customer and potential customer and allows for greater cross and up selling opportunities.
Account Management – Capture organisation and individual profile information including group hierarchies for cross and up selling opportunities and monitoring group spend. Define and assign contact strategies against corporate accounts and set target orders, customer specific pricing and discount strategies.
Bid and Contract Management – Track multi-channel enquiries through the pipeline to contract award. Define processes to streamline enquiry management, automate repetitive tasks and provide a consistent approach to enquiry management. Generate quotations and implement approval processes. Track bid teams and manage roles.
Resource Management – Capture skills and experience against individuals and assign individuals to jobs based on matching skill-set. Generate schedule of work and use drag and drop calendar to co-ordinate individuals’ workload and plan project activity. Monitor and manage resource utilisation and track fee and non-fee earning days.
Activity Management – Link associated documentation including agendas and visit reports to activity. Manage costs and expenses against each activity completed.
Campaign and Promotion – Plan and execute marketing activity including email and mailshots, telemarketing activity and events. Define target audience and track response rates and success.
Feedback– Capture all feedback via on line surveys and a ticket management system. Assign Service Level Agreements (SLA) to ensure any issues are appropriately managed and handled within the designated time frame. Escalate any non compliance with SLA’s.
Reports and Analysis– Assess and monitor resource utilisation, analyse pipeline, monitor customer spend versus target and assess sales actuals versus targets. Generate listings and graphical reports to assess company progress against key performance indicators (KPI) and targets.