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  • Ashted Lock WayBirmingham B7 4AZ
  • Call Us+44 (0)121 380 1010
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CRM

Achieve massive results with our programs We make sure you continue to grow with experience

OUR COACHING HELPS YOU TO ACHIEVE CONSISTENCY

Diverse Customisation

Achiever CRM’s diverse and highly customiseable toolkit allows the software to be adapted to your requirements allowing you to continue to work in the way that suits you and without compromising your competitive advantage ie your individual business processes and acumen.
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Account Management

Capture organisation and individual profile information including group hierarchies for cross and up selling opportunities and monitoring group spend.  Define and assign contact strategies against corporate accounts and set target orders, customer specific pricing and discount strategies.
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Resource Management

Capture skills and experience against individuals and assign individuals to jobs based on matching skill-set.  Generate schedule of work and use drag and drop calendar to co-ordinate individuals’ workload and plan project activity.  Monitor and manage resource utilisation and track fee and non-fee earning days.
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Reports and Analysis

Assess and monitor resource utilisation, analyse pipeline, monitor customer spend versus target and assess sales actuals versus targets. Generate listings and graphical reports to assess company progress against key performance indicators (KPI) and targets.
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Customer Services

Manage and progress all incoming issues, complaints and general feedback from your customers, partners and suppliers.  Implement SLAs to ensure all requests are promptly managed and in accordance with customer commitments.  Handle all incoming queries in a consistent manner and highlight any non conformance.
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Enquiry and Pipeline Management

Capture multi-channel enquiries and progress through the sales pipeline to completion of order.  Set target by product, salesperson, team and/or region and monitor progress.  Assign forecast information against each enquiry and generate pipeline reports. Set pricing structures and discounts by product and customer.
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Campaigns and Promotions

Plan and execute marketing activity and events.  Define the target audience excluding those who have requested to opt out and send personalised marketing messages.  Track and manage budgets and costs and measure return on investment and cost per lead.
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Activity Management and Customer Engagement

Track all interaction and customer engagements including appointments, emails, correspondence and events attended.  Record attendees, documentation and expenses against each action.  Set reminders and drive processes.  View and maintain individual and group schedulers using the drag and drop calendar functionality.
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Account and Contact Management

Capture and profile customers, prospects, suppliers and partners.  Define hierarchies to identify corporate structures and ascertain potential cross and up selling opportunities.  Store preferences, interests and purchase history whilst ensuring compliance with the Data Protection Act and Freedom of Information Act
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We help you to unlock & unleash the power within.