• Welcome to Interactive Software
  • Connect With Us
  • Birmingham Science ParkBirmingham B7 4AZ
  • Call Us+44 (0)121 380 1010
  • Arrange a Product Demoenquiries@interactivesoftware.co.uk

Your business relies on its supporting technology and we are here to support you

Highly skilled operations demand high-performing software

Supporting your teams to deliver optimum system performance

Throughout your project implementation our team works as an extension of your team to deliver business critical software. Our experienced helpdesk professionals ensure that this continues after go-live.

Our professional, dedicated helpdesk team coupled with our innovative range of support approach help ensure your Achiever solution is running optimally and you are receiving maximum benefit from your investment.

Support: Our Approach

It is not just about the software

We understand that we are providing business critical systems to our customers. If they are not working correctly, any issues need to be handled promptly. Our experienced helpdesk professionals and account managers understand your business and the implications when the software is not functioning. Our service level agreements have been designed to give you peace of mind to know that any critical issues will be dealt with as quickly and inefficiently as possible and get your team back to business as usual.

Helpdesk not just about the software
Team Working Together

The team that starts with you, stays with you

To ensure a smooth transition from implementation to business as usual, our support team is involved during your project implementation process. This allows them to fully understand your solution and work with you before go live.

After go-live, our support team continues to work closely with the business analysts and development teams originally assigned to your project who can assist with any queries related to your unique configuration.

Support: Our Standard Package

Work with our dedicated HelpDesk professionals

Our dedicated team of experts are available to help you resolve any issues as they arise.
To speak to one of our Helpdesk professionals call (+44) 121 380 1020 Monday to Friday 9:00am – 5:00pm (UK time) excluding UK Bank Holidays

Receive regular updates and patches

Regularly receive new tools and bug fixes as part of your standard support contract to ensure your solution continues to meet your developing requirements.

Access our secure online customer portal

24/7 access to the secure online customer portal to track and manage your issues, questions, fixes and change requests.

Service Level Agreements

Our service level agreement outlines our response times based on a priority scale to ensure your critical issues are dealt with promptly and efficiently.

Support: Our Enhanced Services

Optimise your Achiever solution through our enhanced support services

Tailored enhanced support packages are available to help you get the most from your Achiever solution. These packages can assist you in the development of your Achiever solution, ensure new starters are trained and administrators receive advanced training and support services.