ISL Privacy Policy
August 2023
This privacy notice explains how Interactive Software Limited (ISL) will use any personal data it collects from you as an individual. The notice also explains how ISL will comply with data protection law.
ISL needs data about you and your organisation to provide services to your organisation. In legal terms, ISL is a ‘data controller’ for this information. So, in this notice, ISL must explain some things about the data it holds, and your rights regarding the data.
If you have a question or complaint about the processing of your data, or if you wish to use your rights under data protection law, then you should contact ISL’s Data Protection Officer.
The type of personal information we collect
ISL may hold the following types of personal data about you: –
- Your name
- Job title
- Contact telephone number(s)
- Email addresses
- The company you work for
- Business address
- Contact preferences.
ISL may also collect:
- Information on how you use ISL’s website (such as your IP address, browser information and geographical location).
ISL deals with businesses, academic and research institutes and, as such, it does not knowingly store any data about children.
Where does ISL obtain your personal data?
ISL may receive personal data about you when you contact the company by doing any of the following: –
- Registering on the ISL website to access services or make an enquiry
- Applying for details of a product or service or by arranging a demonstration
- Using ISL’s website
- Contacting ISL via phone, email, post or otherwise
- Taking part in market research such as surveys and questionnaires
- Attending presentations, roadshows or other events
- Data may also be collected from other data sources for marketing purposes.
What is the legal basis for ISL using your personal data?
ISL provides information, services and products to your organisation and we use the data we hold about you to do this. The legal basis is that the processing is necessary for the performance of a contract or for the purposes of legitimate interests pursued by ISL.
To achieve this, ISL may store your personal data using data storage providers and other service providers.
Marketing from ISL
ISL will only use your data to provide your organisation products or services and to communicate with you on its behalf.
However, sometimes ISL may want to contact you with details of other products or services it provides.
We use the information that you have given us for the following activities: –
- Sending non-statutory communications that ISL has identified as relevant and beneficial to you and your needs
- Keeping your details updated, and reconnecting with you if you change role or address
- Training, and improving ISL customer services
- Giving you additional information about your current products and services, and any products and services that ISL offers that are similar to and complement its current offering to you or your organisation
- Personalising the way information on ISL’s website is presented to you.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting dataprotection@interactivesoftware.co.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Data will not be sold to a third-party.
How we store your personal information
Your information is securely stored.
ISL will keep and process your personal data for as long as necessary to comply with its contractual obligations.
When ISL no longer needs personal data, it will dispose of it via secure destruction methods in line with approved company processes. These will ensure all reasonable efforts and precautions are taken to protect the confidentiality of the data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dataprotection@interactivesoftware.co.uk if you wish to make a request.
Changes to this privacy notice
This notice was last updated 31st August 2023. ISL may amend this privacy notice from time to time to keep it up to date. If you have access to the internet, you should regularly check the privacy notice on the ISL website (interactivesoftware.co.uk) for updates. If necessary, you may be notified of changes. Your contact details (as previously described) would be used for this purpose, based on the legal basis of compliance with legitimate interests.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at dataprotection@interactivesoftware.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
About Interactive Software
Interactive Software, Pinewood Business Park, Coleshill Road, Solihull, West Midlands, B37 7HG
Tel: 0121 380 1010 E-mail: dataprotection@interactivesoftware.co.uk.
Interactive Software is registered with the Information Commissioner’s Office under Reference number Z821339X.