Privacy Policy

Interactive Software Limited’s Privacy Notice

This privacy notice explains how Interactive Software Limited (ISL) will use any personal data it collects from you as an individual. The notice also explains how ISL will comply with data protection law.

ISL needs data about you and your organisation to provide services to your organisation. In legal terms, ISL is a ‘data controller’ for this information. So, in this notice, ISL must explain some things about the data it holds, and your rights regarding the data.

If you have a question or complaint about the processing of your data, or if you wish to use your rights under data protection law, then you should contact ISL’s Data Protection Officer.

What personal data does ISL hold about you?

ISL may hold the following types of personal data about you: –

  • Your name
  • Job title
  • Contact telephone number(s)
  • Email addresses
  • The company you work for
  • Business address
  • Contact preferences.

ISL may also collect:

  • Information on how you use ISL’s website (such as your IP address, browser information and geographical location).

ISL deals with businesses, academic and research institutes and, as such, it does not knowingly store any data about children.

Where does ISL obtain your personal data?

ISL may receive personal data about you when you contact the company by doing any of the following: –

  • Registering on the ISL website to access services or make an enquiry
  • Applying for details of a product or service or by arranging a demonstration
  • Using ISL’s website
  • Contacting ISL via phone, email, post or otherwise
  • Taking part in market research such as surveys and questionnaires
  • Attending presentations, roadshows or other events

What is the legal basis for ISL using your personal data?

ISL provides information, services and products to your organisation and we use the data we hold about you to do this. The legal basis is that the processing is necessary for the performance of a contract or for the purposes of legitimate interests pursued by ISL.

To achieve this, ISL may store your personal data using data storage providers and other service providers and ISL may process your personal data for the following activities: –

  • Sending non-statutory communications it has identified as relevant and beneficial to you and your needs
  • Keeping your details updated, and reconnecting with you if you change role or address
  • Training, and improving ISL customer services
  • Giving you additional information about your current products and services, and any products and services ISL offers that are similar to and complement its current offering to you or your organisation
  • Personalising the way information on ISL’s website is presented to you.

Marketing from ISL

ISL will only use your data to provide your organisation products or services and to communicate with you on its behalf.

However, sometimes ISL may want to contact you with details of other products or services it provides.

For how long does ISL keep your personal data?

ISL will keep and process your personal data for as long as necessary to comply with its contractual obligations.

When ISL no longer needs personal data, it will dispose of it in line with approved company processes. These will ensure all reasonable efforts and precautions are taken to protect the confidentiality of the data.

Keeping your personal data safe

ISL takes data security seriously. Its data security policies and procedures are periodically reviewed internally.

Customer Data held directly by ISL is stored on secure servers in the UK. It does not transfer customer data outside the European Economic Area. ISL holds data in various forms, including electronic databases and paper files. It takes all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice.

Any systems for hosting are subject to separate agreements with each site.

How you can help to keep your personal data up to date

ISL needs to ensure your personal data is accurate and up to date. Please tell us if your details change (for example, if you move address or if your contact details change). In addition, you have rights under data protection law to have inaccurate personal data corrected and incomplete data completed. For more details about your rights, please see below.

Your rights as a data subject against ISL

Here are short descriptions of your rights:

Right to be informed – You have the right to be informed about the data we hold about you, the purpose for holding the information, and your rights concerning this information.

Right of access – you have a right to request access to your personal data, to obtain confirmation that it is being processed, and to obtain certain prescribed information about how it is processed.

Right of rectification (correction) – in certain circumstances you have a right to ask for your personal data to be corrected if it is inaccurate, and completed if it is incomplete. Where your personal data in question has been disclosed to organisations, they must be informed of the rectification if possible.

Right to erase (be forgotten) – in certain circumstances, you can ask to have your personal data erased. ISL will retain the link to your role and your organisation but your personal details will be removed.

Right to restriction of processing – if certain conditions apply, you have a right to restrict the processing of your information. This includes when you contest it as being inaccurate (until the accuracy is proved); if you have objected to the processing (when it was necessary for legitimate interests) and ISL is considering whether its legitimate interests override your own; if you consider that the processing is unlawful (and if this is true) so that you can oppose erasure and request restriction instead.

Right of portability – in certain circumstances, you have the right to move, copy or transfer your personal data to another organisation or to yourself. This right is only relevant if personal data is being processed based on a consent or for performance of a contract and is done automatically. This right is different from the right of access (see above) and the types of information you can get under the two separate rights may be different. Using the data portability right, you cannot get all the personal data you can get using the right of access.

Right to object – in certain circumstances, you have the right to object to certain types of processing of your personal data when it is based on legitimate interests, when it is processed for direct marketing (including profiling relevant to direct marketing) or when it is processed for the purposes of statistics. Your rights to object may be relevant it you wish to find out more about what legitimate interests ISL relies on or about what profiling ISL does regarding its direct marketing.

Automated decision making – ISL does not make automated decisions based on or involving your personal data. ISL may profile your organisation’s data for marketing and communication purposes, but no profiling is carried out using personal data.

Changes to this privacy notice

This notice was last updated 15th May 2018. ISL may amend this privacy notice from time to time to keep it up to date. If you have access to the internet, you should regularly check the privacy notice on the ISL website ( for updates. If necessary, you may be notified of changes. Your contact details (as previously described) would be used for this purpose, based on the legal basis of compliance with legitimate interests.

How to contact Interactive Software Ltd.

If you wish to make a complaint, find out more information about how your personal data is being processed by or on behalf of ISL as your data controller, or exercise your rights, you can contact ISL below.

You can write to the Data Protection Officer, Interactive Software Ltd, Ground Floor TS1,Pinewood Business Park, Coleshill Road, Solihull, West Midlands B37 7HG.