Achiever Medical LIMS - Make Every Sample Matter

Customer Feedback Survey 2021


Achiever Medical LIMS Star Rating 2021

Overall Star Rating

With 3.3 out of a 4 star rating your feedback says we’re doing well but there’s room for improvement 

Delving into the Details

What's important

Top of your list was Security. Joint second were Usability and Compliance. 
Followed by Configuration, Workflows and Integration.

Rating functionality

You gave the Security features in Achiever Medical the top rating while Integration received the lowest rating.

Meeting your needs

42% of respondents said that Achiever Medical was meeting more than 75% of their lab processing needs.

Discovering areas for improvement

Your opinion

What you like

  1. Compliance/auditing
  2. Sample management 
  3. Security and permissions
  4. Configured to suit you
  5. Project and Study roles
  6. Consent management

What could be improved

  1. User interface
  2. Storage management
  3. Notification of changes
  4. Navigation and menus

Ideas for New Features

We asked what new features you’d like to see in future releases of Achiever Medical and here are the most commonly requested.


Making it easier to place and find samples in storage. 

Storage Audit

Scheduling random audit of samples in storage.

Label Designer

Simpler way of designing and creating labels.

Customisable Grids

Ability for users to personalise data shown in grids. 


Enhanced integration options to link with other applications. 


Simpler navigation and interface.

What happens Next?

Using your Feedback

Thank You

Thank you to all those who took the time to participate in our survey. Your feedback will help us shape the future of the Achiever Medical product and services. We’re already addressing some of your suggestions in Release 5.6 as well as using your ideas to inform the new features list for Release 5.7 and beyond.  

Changes underway

  1. Release 5.6
  2. Customer newsletter

Changes under review

  1. User group
  2. Advisory panel
  3. Scope for Release 5.7