Customer Feedback Survey 2021
Results
Overall Star Rating
With 3.3 out of a 4 star rating your feedback says we’re doing well but there’s room for improvement
Delving into the Details
What's important
Top of your list was Security. Joint second were Usability and Compliance.
Followed by Configuration, Workflows and Integration.
Rating functionality
You gave the Security features in Achiever Medical the top rating while Integration received the lowest rating.
Meeting your needs
42% of respondents said that Achiever Medical was meeting more than 75% of their lab processing needs.
Discovering areas for improvement
Your opinion
What you like
- Compliance/auditing
- Sample management
- Security and permissions
- Configured to suit you
- Project and Study roles
- Consent management
What could be improved
- User interface
- Storage management
- Notification of changes
- Navigation and menus
Ideas for New Features
We asked what new features you’d like to see in future releases of Achiever Medical and here are the most commonly requested.
Storage
Making it easier to place and find samples in storage.
Storage Audit
Scheduling random audit of samples in storage.
Label Designer
Simpler way of designing and creating labels.
Customisable Grids
Ability for users to personalise data shown in grids.
Integration
Enhanced integration options to link with other applications.
Usability
Simpler navigation and interface.
What happens Next?
Using your Feedback
Thank You
Thank you to all those who took the time to participate in our survey. Your feedback will help us shape the future of the Achiever Medical product and services. We’re already addressing some of your suggestions in Release 5.6 as well as using your ideas to inform the new features list for Release 5.7 and beyond.
Changes underway
- Release 5.6
- Customer newsletter
Changes under review
- User group
- Advisory panel
- Scope for Release 5.7